- Delivery service is currently available within Hong Kong only (including Hong Kong Island, Kowloon, New Territories and Outlying Islands) and Overseas delivery service is not offered.
- Free delivery is offered on orders with a total value of HK$3,000 or above.
- For any purchase at a value below HK$3,000, a delivery fee of HK$60 is charged for a Hong Kong delivery address.
- Ordered products will be generally delivered to the designated address (excluding Outlying Islands and remote areas) between 3 to 5 working days upon confirmation of the order. Delivery time may be affected by traffic, festivals (e.g. Christmas, Lunar New Year and Easter), public holidays or weather conditions.
- All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.
- If you fail to receive your purchased products upon the first delivery appointment or you give us inaccurate information on your address, we reserve the right to (i) charge you an additional delivery fee for subsequent delivery(ies); or (ii) arrange your ordered goods to be collected by you in one of our stores.
- Each order made can only be sent to one designated delivery address; or you can choose to pick up at our store
- In case of any dispute, our determination shall be final.
Pick up at store
- When you pick up the product in our physical store, you or your authorised representative will be required to produce your order receipt or email for identity verification. We may need you to provide further information to verify your identity (such as your full name or other personal information under your account profile). If we are not satisfied that the person requesting to collect your order(s) is yourself or your authorised representative, we will refuse the collection of the order(s) in order to safeguard your interest.