Exchange & Refund
- Normally, a refund will not be accepted once the order has been submitted and the payment has completed;
- If there is a problem with the product, please contact us within 5 working days via the below contact methods specifying the order number, registered name and mobile phone number. Please allow 10 business days for the process and verification after receipt.
Customer Service Contact:
WhatsApp: +852 6510 0922 or
- Original sales receipt or relevant electronic receipt must be produced to us for the request of a product exchange.
- If the customer transfers the amount incorrectly, the excess amount can only be transferred as store credit for next purchase. If the customer insists on a refund, a $80 administrative fee will be charged each time. It is recommended that customers ensure the amount to be transferred beforehand;
- All refunds will be processed to the original method of payment. we will refund the amount paid to your relevant payment account which you applied to settle the payment; please allow up 4 to 6 weeks for refund (dependent on the bank of the original method of payment);
- Shipping fees or gift wrap is non-refundable
Contact us at firstname.lastname@example.org for questions related to exchange and refund.